AVANSER’s Interactive Voice Response (IVR) directs incoming calls to specific departments based on the caller’s preferences. This allows you to advertise less numbers, whilst still ensuring that your callers get through to the right team.
Here is how it works:
The perfect solution when IVRs are needed on top of exchange based, or postcode routes. The normal IVRs have pre-defined options that allow callers to be connected through to the desired answer points. When you have multiple branches or franchises, and location based routing needs to be added to the mix this can result in the need for many IVRs with similar but different options. This can be very difficult and costly to install. AVANSER’s Smart IVR customises itself for every call to suit the caller’s location or previous routing path. This means you only need a single IVR to cater for your every need.